Privacy Policy

Effective Date: January 1, 2024

1. Introduction

Zek Timber and Hardware ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, ABN, trade licence number)
• Payment and billing information
• Project details and requirements
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and location data
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process your orders and deliver products
• Provide quotes and customer support
• Send order confirmations and updates
• Improve our products and services
• Personalize your experience
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security

4. Information Sharing

We may share your information with:

• Service Providers: Third parties who help us operate our business (e.g., delivery partners, payment processors)
• Business Partners: Suppliers and manufacturers when necessary to fulfil your orders
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Update or correct your information
• Request deletion of your information
• Opt-out of marketing communications
• Disable cookies through your browser settings

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user preferences. You can control cookies through your browser settings.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

14. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For more information about privacy laws in Australia, visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.